What to expect at the Genius Bar repair appointment
Your iPhone has a hardware problem. You need your iPhone repaired and while you’re chatting with an AppleCare advisor, he may determine if your issue requires your iPhone to be seen by an Apple Genius. Likewise, you may be scheduling the Genius Bar appointment yourself in the Apple support app, from a Specialist with an iPad Pro (walk-in and appointment), or upon referral by an AppleCare advisor. You’ll be a little nervous to let your iPhone go, but don’t worry, you can use your extra iPhone (or loaner iPhone in the store) or play around with the Apple products if the repair is same day. On the day before you go to the Genius Bar, you will get an email or call from your local Apple Store, which it’ll give you a heads up for tomorrow’s appointment and how to prepare your iPhone for the appointment. If you schedule the appointment in the Apple Store, you’ll also get an iMessage stating that your appointment is coming up. You might need to remove your SIM card and put it in your extra i